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Maintenance and Support for XMLMax and XmlSplit

Click here to submit a suport request.

Maintenance and Support contracts are purchased with a term of one year from date of purchase of the maintenance contract. The price is twenty-five (25) percent of the price of the purchased software product.

Maintenance  and Support contracts include:
  • All new releases of the software product, including major releases and bug patches, that are issued during the one year term of the maintenance contract. If a major update is not released during the one year term, customers are entitled to the next major update whenever it is released.
  • Technical support questions answered by e-mail within one business day during the one year term of the maintenance contract.

Xponent's policy is to fix significant bugs as soon as possible after they are reported and to release a patch update without waiting for the next scheduled major update.

Major updates are not released according to any schedule. They are issued when significant enhancements and/or new features are added.

Without a maintenance contract customers are entitled to:
  • All minor releases such as bug patches for one year following date of purchase.
  • A seventy-five (75) percent discount on the next major update to the purchased software that may be used for one year from date of purchase or until a subsequent major update is released, whichever occurs first. Version numbers have four digits with the first digit representing the major version. For example a purchaser of version, without a maintenance contract, may apply their 75% discount on version if it is relased within one year, and continues to be eligible for the same discount on future major updates provided they have a license to the immediately prior major version. If the same purchaser does not upgrade to major version 3, they are not eligible for a discount to version 4 when it is released.
  • 30 days of technical support questions answered by e-mail within one business day. After 30 days technical support is provided on a first-come, first-served and availability basis.

Examples of technical support services include help with installation and license activation, questions about the features of the software and bug reports. Customers may report any problem they encounter with the use of the software. If Xponent is able to reproduce the problem and determines that it impacts the usability of the software, Xponent will make a reasonable effort to resolve the problem, which may include offering a workaround solution or, at our discretion, an update version of the software. Technical support does not include explanation of the eXtensible Markup Language (XML), help with construction of XPath queries and XSLT, or assistance with computer programming, scripting or basic computer functionality.

How to Purchase

Visit our online store from our Order page and add a software product to the shopping cart. You will then be presented with an option to purchase Maintenance and Support. Should you elect to not purchase Maintenance at that time, you may purchase it later: follow the above steps, then after selecting the Maintenance option, set the quantity for the software product to zero and click Continue. This will leave only the Maintenance item in the shopping cart.

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