Maintenance and Support for XMLMax and XmlSplit
Click here to submit a suport request.
Maintenance and Support contracts are purchased with a term of one year from date of purchase of the maintenance contract. The price is twenty-five (25) percent of the price of the purchased software product.Maintenance and Support contracts include:
Xponent's policy is to fix significant bugs as soon as possible after they are reported and to release a patch update without waiting for the next scheduled major update.
Major updates are not released according to any schedule. They are issued when significant enhancements and/or new features are added.Without a maintenance contract customers are entitled to:
Examples of technical support services include help with installation and license activation, questions about the features of the software and bug reports. Customers may report any problem they encounter with the use of the software. If Xponent is able to reproduce the problem and determines that it impacts the usability of the software, Xponent will make a reasonable effort to resolve the problem, which may include offering a workaround solution or, at our discretion, an update version of the software. Technical support does not include explanation of the eXtensible Markup Language (XML), help with construction of XPath queries and XSLT, or assistance with computer programming, scripting or basic computer functionality.
How to Purchase
Visit our online store from our Order page and add a software product to the shopping cart. You will then be presented with an option to purchase Maintenance and Support. Should you elect to not purchase Maintenance at that time, you may purchase it later: follow the above steps, then after selecting the Maintenance option, set the quantity for the software product to zero and click Continue. This will leave only the Maintenance item in the shopping cart.
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